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Integrated Digital Solutions

Reputation Management

Customer reviews are essential for businesses to thrive in the new digital marketplace. Consumers trust online reviews almost as much personal recommendations. And, validate personal recommendations with online reviews.

But, getting your customers to go online and actually review you isn't easy. Until now!

do reviews really matter?

icon showing a 617% increase in us online reviews between 2015 and 2018

The way people choose businesses has changed, 97% of people search online to find local businesses and 95% of people aged 18-34 read online reviews for local businesses. Online reviews are increasing in number and importance. Reviews are now the 3rd most important ranking factor in local searches on Google. Businesses appearing in the top 3 local positions have on average 47 Google reviews.

Reviews increase peoples trust making it easier to convert them to customers. But, 85% of people think reviews older than 3 months are no longer relevant so they need to be recent. 57% of people will only do business with companies who have at least a 4 star rating and people generally need to see at least 40 reviews before they trust the rating shown. If you dont have reviews you're losing out on potential customers before you even knew they existed!

how does reputation mangement work?

Reputation management helps you actively source online reviews and monitor your online reputation.

step 1 - ask for reviews

phone showing email asking for a review

email directly

Upload a list of your clients and have personalized emails sent requesting feedback.

laptop with review request landing page showing

Kiosk mode

Set up a tablet by your register or reception and ask customers for feedback before they leave.

phone showing email with review request in signature

use a link

We provide you with a link you can add to emails, your website or even text to people.

step 2 - monitor and respond

  • Weekly reputation reports
  • Monitor review sites
  • Email notifications of new reviews
  • Respond to reviews from dashboard
laptop showing list of reviews

Start reputation management today and watch your reputation (and revenue) grow

review dashboard

get more reviews

Complete the form and we will call you back to set up your account and start increasing your reviews.